The Effect of Digital Mindset and Critical Thinking on Employee Performance at Bank Mandiri (Persero) Tbk., Region I Sumatera 1
Keywords:
Digital Mindset, Critical Thinking, Employee Performance, Bank Mandiri, Digital TransformationAbstract
This study aims to analyze the influence of digital mindset and critical thinking on the performance of employees of Bank Mandiri (Persero) Tbk. Region I Sumatra 1. The era of rapid digital transformation requires banking organizations to have human resources that are adaptive, innovative, and able to think critically in the face of changing business dynamics. Digital mindset is understood as a mindset that is open to digital technology, innovation, and change, while critical thinking is the ability to systematically analyze, evaluate, and synthesize information to produce appropriate and quality decisions. The research uses a quantitative approach with a survey method. The research population is all employees of Bank Mandiri Region I Sumatra 1 which totals 1,250 people, with a sample of 304 respondents selected using the proportional stratified random sampling technique. Data were collected through a structured questionnaire with a 5-point Likert scale and analyzed using the Structural Equation Modeling Partial Least Squares (SEM-PLS) method with the help of SmartPLS 4.0 software. The results showed that digital mindset had a positive and significant effect on employee performance (β = 0.412; p < 0.001), critical thinking had a positive and significant effect on employee performance (β = 0.358; p < 0.001), and digital mindset and critical thinking simultaneously had a significant effect on employee performance with an R² value of 0.621, which means that the two variables were able to explain 62.1% of employee performance variations. These findings affirm the importance of developing a digital mindset and critical thinking skills as the main strategy in improving the performance of human resources in the banking sector in the digital era.
References
Andriessen, D., & Vartiainen, M. (2022). New ways of working practices: Antecedents and outcomes. Routledge.
Armstrong, M., & Taylor, S. (2023). Armstrong's handbook of human resource management practice (16th ed.). Kogan Page.
Bandura, A. (2022). Social cognitive theory: An agentic perspective on human nature. Wiley-Blackwell.
Barney, J. B., & Wright, P. M. (2021). On becoming a strategic partner: The role of human resources in gaining competitive advantage. Human Resource Management, 37(1), 31–46.
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2021). Digital business strategy: Toward a next generation of insights. MIS Quarterly, 37(2), 471–482.
Facione, P. A. (2021). Critical thinking: A statement of expert consensus for purposes of educational assessment and instruction (Revised ed.). The California Academic Press.
Gartner. (2021). Building a digital mindset for enterprise success. Gartner Research Report.
Kusumawardani, R., Hidayat, A., & Pratiwi, D. (2022). The influence of digital mindset on the performance of banking employees in the era of digital transformation. Journal of Management and Entrepreneurship, 24(1), 45–58.
Mangkunegara, A. A. A. P. (2022). Corporate human resource management (14th ed.). PT Remaja Rosdakarya.
Motowidlo, S. J., Borman, W. C., & Schmit, M. J. (2021). A theory of individual differences in task and contextual performance. Human Performance, 10(2), 71–83.
Nurdiani, S., & Susanto, H. (2022). The effectiveness of critical thinking training on the handling of non-performing loans in state-owned banks. Journal of Banking and Finance, 14(2), 112–128.
Paul, R., & Elder, L. (2020). The miniature guide to critical thinking: Concepts and tools (8th ed.). Foundation for Critical Thinking.
Purwanto, A., Asbari, M., & Santoso, P. B. (2023). Effect of critical thinking on work performance in state-owned banking: A quantitative study. International Journal of Business and Applied Social Science, 9(1), 23–38.
Robbins, S. P., & Judge, T. A. (2023). Organizational behavior (19th ed.). Pearson Education.
Solberg, E., Traavik, L. E. M., & Wong, S. I. (2020). Digital mindsets: Recognizing and leveraging individual beliefs for digital transformation. California Management Review, 62(4), 105–124.
Wahyuningtyas, R., & Puspitasari, D. (2023). Critical thinking and quality of decision-making of SOE employees in the financial sector in Indonesia. Journal of Management and Business Research, 18(1), 67–82.
Watson, G., & Glaser, E. M. (2022). Watson-Glaser critical thinking appraisal: Manual (4th ed.). Pearson Assessment.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Nelvi Nurul Huda, Elisabet Siahaan, Amlys Syahputra Silalahi (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
