The Influence of Digital Service Quality, Work Environment, and Competence on Employee Performance at the Jember Regency Investment and One-Stop Integrated Services Office
Keywords:
digital service quality, work environment, competence, employee performance, DPMPTSP Jember RegencyAbstract
This study seeks to examine the impact of competence, work environment, and digital service quality on employee performance at the Jember Regency Investment and One-Stop Integrated Services Office (DPMPTSP). This research is driven by the necessity of enhancing the quality of digital public services, which necessitate a supportive work environment and enough worker capabilities to attain maximum performance. This research integrates a quantitative methodology with a survey technique. The study population comprises all ASN workers of the Jember Regency DPMPTSP, with the research sample derived from a census of 45 respondents. Multiple linear regression analysis was conducted utilizing SPSS software, and data were collected through a Likert scale questionnaire. The study's results indicate that employee performance is favorably and considerably influenced by the workplace environment, individual abilities, and the quality of digital services. All three independent variables collectively exert a significant influence on enhancing employee performance. These results confirm that improving the quality of digital services, optimizing workplace conditions, and developing employee competencies are essential factors in strengthening the system's performance while delivering effective and efficient public services.
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